Online counselling UK - specialist support for mental health - book online counselling
Your privacy is very important
You can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me (as outlined in the Counselling Contract).
I adhere to current data protection legislation, including the General Data Protection Regulation EU/2016/679 (GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended.
Why I can process your information and what purpose I am processing it for
The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below.
When you visit my website
I use a third-party service (Go Daddy) to collect standard internet log information, Google analytics, and details of visitor behaviour patterns. This information is processed in a way that does not identify anyone. I do not make, and do not allow Go Daddy to make, any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website.
When you register to access pages and the booking and payment systems on the website, your name, email address and your telephone number are saved by Go Daddy in order to grant you access. This information is retained for the duration of your account. Your password is private to you and is not read or stored by the website or Go Daddy. It is your responsibility to protect your password and not share it with anyone else.
When you send in an enquiry form or make initial contact
When you complete the Contact Me form or contact me directly with an enquiry about my counselling services, I will collect information to help me satisfy your enquiry. This will include your name, contact information and why you are seeking counselling. Only contact details are stored on the website (name, email and phone number). Any further information provided by you is stored securely as a hard copy, and information is not shared with any third party. If counselling does not proceed, your prospective-client enquiry details will be retained for a period of 6 months. If you have not contacted me in this time your details will be deleted. If you would like me to delete your information sooner, please let me know in writing and I will ensure all your personal data is deleted within 14 days.
While you are accessing counselling
Rest assured that everything you discuss with me is confidential.
Confidentiality will only be broken if:
I will always try to speak to you about this first, unless there are safeguarding issues that prevent this (for example, if that would increase the risk of harm).
When you make a payment using the payment link
I use PayPal links to allow you to pay by this method. PayPal is a well-known and trusted site used by many. Alternatively, the Azure Dragonfly Counselling bank details are provided on the Counselling Information and Contract form for anyone wishing to pay by direct bank transfer instead. Both PayPal and the Azure Dragonfly Bank will show your name and any reference input by you on bank statements. Any printed material is kept securely in a locked cabinet, and electronic data is password protected and 2-step authentication.
I will keep a record of your personal details to help the counselling service run smoothly. These are locked in a secure cabinet.
After counselling has ended
Once counselling has ended, I am required to retain records of our work together for 7 years from the end of our contact with each other, and they are then securely destroyed. If you want me to delete your information sooner than this, please put your request in writing and this will be duly processed in accordance with advice from BACP, my insurers and the ICO.
You have a right to ask me:
If I do hold information about you, following a written request, I will:
You can also ask me to correct any mistakes there may be in the personal information I hold about you, such as spelling mistakes or factual inaccuracies.
To make a request for any personal information I may hold about you please put the request in writing, addressing it to firstname.lastname@example.org
I am happy to talk through any questions you might have about my data protection policy, and you can contact me via the contact page on my website or via my email address.
If you have a complaint about how I handle your personal data, please do not hesitate to get in touch with me by emailing. I would welcome any suggestions for improving my data protection procedures.
If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.
‘Data controller’ is the term used to describe the person/organisation that collects, stores, and has responsibility for people’s personal data. In this instance, I am the data controller.
I am registered with the Information Commissioner’s Office [registration: ZB560311].
My trading name is: Azure Dragonfly Counselling.
My phone number is: 07938 66 99 78.
My email address is: email@example.com
My website address is: https://azure-dragonfly-counselling.co.uk